User researcher

You can turn research data into clear findings that inform decisions. You can effectively involve colleagues in analysis and synthesis to increase consensus and challenge assumptions.

You can understand the diversity of users of government services. You can effectively include all kinds of users in appropriate research activities to help teams deliver accessible services.

You can understand and demonstrate experience in a range of user research methods. You can choose appropriate methods for different situations and stages of the product life cycle. You can apply methods correctly.

You can show an understanding of the social and technological context of government services. You can help colleagues understand how digital technology is changing user behaviour, and the challenges and opportunities for government services.

You can understand organisational strategy and objectives. You can align user research activities with objectives to create strategic insights that inform policy and proposition.

You can demonstrate knowledge of the technologies used to build and operate digital services. You can understand the different technical roles in a multidisciplinary team.

You can understand user-centred design practices and how to embed them into an Agile workflow to produce timely findings. You can work in an open, iterative and collaborative way in a multidisciplinary team.