Service owner

You can demonstrate knowledge of Agile methodology. You can apply an Agile mindset to all aspects of your work. You can work in a fast-paced, evolving environment and use an iterative method and flexible approach to enable rapid delivery. You can appreciate the importance of Agile project delivery for digital projects in government. You can be unafraid to take risks and willing to learn from mistakes. You can ensure the team knows what each other is working on and how this relates to practical government objectives and user needs.

You can demonstrate an understanding of user-centred design, technology and data perspectives. You can understand the range of available technology choices and can make informed decisions based on user need and value for money. You can understand the variety and complexities of digital and data contexts, and can design services to meet them. You can demonstrate knowledge of the wider digital economy and advances in technology.

You can secure funding for Agile delivery through a business case and by making a good pitch in government. You can prioritise spending based on return on investment (ROI) and strategic intent. You can be responsible for contract ownership and accountable for the realisation of benefits.

You can understand the different phases of product delivery and can contribute to, plan or run them. You can maintain a product or process through the delivery phases, into live and then into retirement. You can lead a team through the different phases of the product delivery life cycle. You can maintain and iterate a product over time to continuously meet user needs. You can understand incident management and service support to ensure that products are built effectively.

You can manage the operational process of designing and running a product or service throughout its entire product life cycle. You can implement best practice in new product or service development. You can plan and put into operation the stages of new product or service development. You can overcome operational constraints to deliver a successful product or service. You can work closely with other operational delivery teams.

You can understand and identify problems, analysing and helping to identify the appropriate solution. You can classify and prioritise problems, document their causes and implement remedies.

You can use a range of product management principles and approaches. You can capture user needs and translate them into deliverables. You can define the minimum viable product (MVP) and make decisions about priorities. You can write user stories and acceptance criteria. You can effectively work with a range of specialists in multidisciplinary teams.

You can effectively focus on outcomes rather than solutions. You can develop ambitious visions and strategies. You can get the organisation and team to buy in. You can translate the vision into prioritised deliverable goals.

You can understand users and identify who they are and what their needs are, based on evidence. You can translate user stories and propose design approaches or services to meet these needs. You can engage in meaningful interactions and relationships with users. You can show that you put users first and can manage competing priorities.